FXCM update

Dear Client:

On February 24, 2010, FXCM experienced a series of incorrect ASK prices in the following instruments: USD/CHF, AUD/USD, USD/CAD, NZD/USD, EUR/AUD, and AUD/NZD.

This affected a small portion of our MT4 clients. To resolve this issue FXCM found it necessary to roll back affected accounts later that afternoon to their status as of 10:26 a.m. (EST) of February 24, 2010.

Unfortunately, this solution caused an unanticipated consequence resulting in many MT4 accounts trading at this time experiencing delays in execution. As a result, many MT4 accounts were not able to place trades between 6 p.m. (EST) Wednesday, February 24, 2010, and 11 a.m. (EST) Thursday, February 25, 2010.

We at FXCM sincerely apologize for this incident. We are conducting a thorough investigation of the causes behind the incidents and will implement a plan to prevent future occurrences.

If you were negatively impacted by these events, please log the details of your trade at the following link as soon as possible: http://www.fxstatus.com/audit-form.html. Enter your account number, ticket numbers (if available), and full details of the trades impacted. Our client services team will be in touch with you regarding the appropriate adjustment to your account.

Thank you for understanding.

Best regards,

Forex Capital Markets Ltd.
145 Leadenhall Street
2nd Floor Rear
London EC3V 4QT
+0808 234 8789
info@fxcm.co.uk


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